topic Re: Tv not playing in Sky Q

Tv not playing

ColetteMcC — Wed, 19 Nov 2025 21:50:43 GMT

Internet on. Good signal. Can get sky homepage but nothing will come on when selected....no live TV recordings or apps

Whats the problem and how is it fixed?

Re: Tv not playing

oldfella — Wed, 19 Nov 2025 21:54:22 GMT

@ColetteMcC wrote:

Internet on. Good signal. Can get sky homepage but nothing will come on when selected....no live TV recordings or apps

Whats the problem and how is it fixed?

Hi @ColetteMcC

First try rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
If the remote did not turn the q box on,

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Tv not playing

ColetteMcC — Wed, 19 Nov 2025 22:11:53 GMT

Thanks a million. All sorted

Re: Tv not playing

ColetteMcC — Wed, 19 Nov 2025 22:12:36 GMT

Sorted thanks

Re: Tv not playing

Dolly20 — Mon, 24 Nov 2025 07:29:34 GMT

Blue screen each time I try to use my tv including apps this morning. I have tried to reboot but the screen is still blue.

Re: Tv not playing

Daniel0210 — Mon, 24 Nov 2025 07:39:18 GMT

@Dolly20

Is this definitely on Sky Q, as there are Sky Glass issues this morning?