topic Re: Apps lost in Sky Q

Apps lost

Davejones899 — Tue, 18 Nov 2025 19:09:35 GMT

I've lost all my apps so I've done a reset and it's now stuck on the accessibility screen

Re: Apps lost

Daniel0210 — Tue, 18 Nov 2025 19:22:42 GMT

Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Apps lost

Davejones899 — Wed, 19 Nov 2025 18:15:58 GMT

It's ok now but I've lost all the aops

Re: Apps lost

Laing1 — Wed, 19 Nov 2025 18:21:14 GMT

@Davejones899 wrote:

It's ok now but I've lost all the aops

@Davejones899 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

it can take upto 24 hours for the refresh to work but is usually less