topic Re: Network error in Sky Q

Network error

gypsyroadhog — Wed, 01 Oct 2025 20:59:11 GMT

Hi,

since changing broadband provider months ago I've constantly had network problems.
Now I've got a multiroom box and since 14:30 today I've had to reconnect at least 10 times.
A few months ago ago I was talked through resetting/updating/restarting box and was fine for a week or so but has dropped many times since though never as many as today.
Looks like multiroom box will be returned if not sorted.
Any help will be appreciated, thanks

Re: Network error

gypsyroadhog — Wed, 01 Oct 2025 21:00:37 GMT

Forgot to add I reset/updated/restarted again today

Re: Network error

Laing1 — Thu, 02 Oct 2025 00:00:16 GMT

@gypsyroadhog wrote:

Forgot to add I reset/updated/restarted again today

@gypsyroadhog who is your broadband provider if Sky whar router do you have black or white

Re: Network error

gypsyroadhog — Thu, 02 Oct 2025 13:34:04 GMT

You fibre, much cheaper and Sky couldn't match their 450/500 speed

Re: Network error

gypsyroadhog — Thu, 02 Oct 2025 20:34:40 GMT

Been in touch with sky with what seemed like an eternity for them to turn around and do the old turn off/on ploy, never worked so said can't do anything and referred me to internet provider

looks like mini box gonna be returned as no earthly good

Re: Network error

Laing1 — Thu, 02 Oct 2025 21:34:42 GMT

@gypsyroadhog wrote:

Been in touch with sky with what seemed like an eternity for them to turn around and do the old turn off/on ploy, never worked so said can't do anything and referred me to internet provider

looks like mini box gonna be returned as no earthly good

@gypsyroadhog so I'm guessing from your post that Sky doesn't provide your internet if that is the case then your mini boxes will not connect to your WiFi from your router you need to connect the mini boxes to your main qvbox by pressing the WPS button on your mini box and your main q box then do the same for each mini box you have

Re: Network error

gypsyroadhog — Fri, 03 Oct 2025 05:01:24 GMT

Hi,

the Q box connects to my WiFi but keeps losing the signal

the mini box connects fine with the Q box when it's connected to WiFi but as soon as Q box loses the signal then the Q box doesn't work.
thinking about a WiFi booster/extender which may help

Re: Network error

gypsyroadhog — Fri, 03 Oct 2025 05:02:45 GMT

Sorry, no I've got you fibre which has speeds up to 500 which was better deal than sky

Re: Network error

oldfella — Fri, 03 Oct 2025 09:59:03 GMT

@gypsyroadhog wrote:

Hi,

the Q box connects to my WiFi but keeps losing the signal

the mini box connects fine with the Q box when it's connected to WiFi but as soon as Q box loses the signal then the Q box doesn't work.
thinking about a WiFi booster/extender which may help

Hi @gypsyroadhog

Assume you don't have the option to connect your Main Q box to the router by Ethernet?

Just be aware that Q boxes will not connect by WiFi to 3rd party Boosters or WiFi extenders.

They only connect to Sky Q WiFi boosters.

With 3rd party broadband you can only the connect the boosters by WiFi to Q devices. Therefore they can be used to connect minis by WiFi to main Q box by first connecting the booster by WPS to the main Q box (or a previously connected mini) and then using WPS to connect another mini to the booster.

If you want to use a Sky Q booster to help connect the main Q box then there is the possibility to connect the Booster to the main Q box by Ethernet and then use WPS to connect the main Q box to the booster.

Re: Network error

gypsyroadhog — Sat, 04 Oct 2025 00:20:09 GMT

Thanks for that when I get my head around it😂 I thought the booster..when positioned halfway between router and Q... just gave a stronger signal?

I have an Eero box which doesn't have a wps button which doesn't help matters

thanks for reply

Re: Network error

Chodley — Sat, 04 Oct 2025 06:27:23 GMT

The mini can't use the eero box. It wants a direct connection to one of;

Q box

Sky Q booster (not a standard Sky booster) which is connected to your router via ethernet or your Q via wifi

A Sky router other than the new white ones

I use powerline adapters to connect my minis to my Q

and don't worry, you shouldn't have to justify using a different ISP, this stuff should just work and it often doesn't

Re: Network error

gypsyroadhog — Sat, 04 Oct 2025 09:08:19 GMT

Hi, thanks for the reply

yeh I know the mini box connects to the Q, it's the Q box which is loosing the signal hence the mini box not working...think I've sussed it as currently Q is in a cabinet under the tv, I've opened the door and pulled it forward and it seems to be connecting ok hence mini box is working fine too but wife twisting as looks odd🤦‍♂️

it's a booster I was looking for which I could place next to Q box to strengthen the Eero WiFi signal to the Q box then could bung it back in the cabinet

Re: Network error

Chodley — Sat, 04 Oct 2025 18:52:28 GMT

A booster (badly named, they are actually repeaters) should always go part way between the two things that are communicating. Putting it too close to one end causes issues with little benefit.

Re: Network error

gypsyroadhog — Sat, 04 Oct 2025 19:50:26 GMT

Thanks for reply, if can sort one out which is compatible I'll certainly do that.

thinking it may be cabinet I opened the doors and pulled Q out slightly which seemed to work.
I told skyhelp what I did which they asked if there was any glass which there is in the doors.
apparently glass scrambles the signal so assume this was the reason.

I took Q out of cabinet and stuck it behind the tv hidden by the Bose soundbar but would like it back in the cabinet.
so on the hunt for a booster/repeater which won't break the bank and one that works as had a TP link which wouldn't even connect to the app.

appreciate everyone's help so far though

Re: Network error

oldfella — Sat, 04 Oct 2025 20:08:44 GMT

@gypsyroadhog wrote:

Thanks for reply, if can sort one out which is compatible I'll certainly do that.
thinking it may be cabinet I opened the doors and pulled Q out slightly which seemed to work.
I told skyhelp what I did which they asked if there was any glass which there is in the doors.
apparently glass scrambles the signal so assume this was the reason.

I took Q out of cabinet and stuck it behind the tv hidden by the Bose soundbar but would like it back in the cabinet.
so on the hunt for a booster/repeater which won't break the bank and one that works as had a TP link which wouldn't even connect to the app.

appreciate everyone's help so far though

Hi @gypsyroadhog

As I said in my earlier post, Q boxes will not connect to 3rd party boosters; only to Q WiFi boosters.

The problem is that you cannot connect a Q WiFi booster to your 3rd party Eero router.

Re: Network error

gypsyroadhog — Sat, 04 Oct 2025 20:13:36 GMT

I Remember you saying that it was just the sky agent asked if I could disconnect any 3rd party boosters before restarting

as long as it works fine where it's at may just leave it there

as long as wife gets multiroom box upstairs then she's happy with all the footy

cheers

Re: Network error

Chodley — Sat, 04 Oct 2025 21:29:00 GMT

You can connect a Q to an eero via ethernet though

Re: Network error

gypsyroadhog — Sat, 04 Oct 2025 21:55:00 GMT

Too far away unfortunately as different ends of each room.
thinking about the mini Eero as boosters but price is of putting

cheers though

Re: Network error

Chodley — Sat, 04 Oct 2025 22:00:32 GMT

Sanity is worth a fair chunk of change 🤣

Re: Network error

lettice — Sun, 05 Oct 2025 07:09:53 GMT

@gypsyroadhog wrote:

thinking it may be cabinet I opened the doors and pulled Q out slightly which seemed to work.

Sounds like it is your tv cabinet restricting the signal.

See you mention glass doors. Glass can be a cause of interference or restricting the signal as glass doors or even having something like a Sky TV device sitting on a glass shelf.

Would suggest;
Either buy a new tv cabinet that is of an open design front and back.

Or remove the back of your current TV cabinet and also remove the doors at the front.