topic Recording in Sky Q

Recording

Teddypickle — Tue, 18 Nov 2025 21:19:39 GMT

I have recently down graded my package now when I try to record sky witness or sky Atlantic it won't record WHY

Teddypickle — Tue, 18 Nov 2025 21:23:39 GMT

Now I've downgraded my package I can't record my witness or sky Atlantic why

MightyQuinn — Tue, 18 Nov 2025 21:25:07 GMT

Hi @Teddypickle Downgraded to what package(s)? For example, those channels are only available with Sky Signature (not Sky Q Essentials).

PandJ2020 — Tue, 18 Nov 2025 21:28:27 GMT

...or did you remove the HD pack? (SD channels may work if so)

TimmyBGood — Wed, 19 Nov 2025 09:17:14 GMT

If you no longer have the HD supplement then it's best to change the default download resolution to SD

To change your download preferences, you need to complete this on the main Sky Q box, not a Sky Q mini box:

Press Home on your Sky Q remote and select Settings, then Setup.

Select Preferences, then On Demand default download format, and choose SD