https://helpforum.sky.com/t5/Sky-Q/Can-t-download/m-p/5145117#M718505 <P>I have HD package, when I try to download load on demand programs it tells me I don't have required permission.&nbsp;<BR />I tried changing to SD on demean which worked for a couple of channels but has stopped again</P><P>&nbsp;</P><P>did speak to sky and was told to do the SD bit and they would phone back in a couple of days with the answer. But no one called back!!!</P><P>&nbsp;</P><P>anyone know how to fix this?</P> Tue, 18 Nov 2025 20:31:55 GMT 123prv 2025-11-18T20:31:55Z https://helpforum.sky.com/t5/Sky-Q/Can-t-download/m-p/5145117#M718505 <P>I have HD package, when I try to download load on demand programs it tells me I don't have required permission.&nbsp;<BR />I tried changing to SD on demean which worked for a couple of channels but has stopped again</P><P>&nbsp;</P><P>did speak to sky and was told to do the SD bit and they would phone back in a couple of days with the answer. But no one called back!!!</P><P>&nbsp;</P><P>anyone know how to fix this?</P> Tue, 18 Nov 2025 20:31:55 GMT https://helpforum.sky.com/t5/Sky-Q/Can-t-download/m-p/5145117#M718505 123prv 2025-11-18T20:31:55Z