topic Re: Not a human being ANYWHERE in Sky Q

Not a human being ANYWHERE

152bobby — Mon, 17 Nov 2025 08:47:23 GMT

What has happened to Sky Live Chat ? The Chat Bot is ABSOLUTELY useless.

All I want to do is to upgrade my account. I have been out of contract for a while now and I'm on the Essentials package whilst I decide whether to stay or leave.

MySky just directs me to changing from Sky Q to Sky Glass and if I don't click the " Ready to switch to Sky Glass" it just bombs me out and doesn't want to know me.

It should be very simple for me to pick what I want, add to basket and sign up to their horrendous 24 month contract. I am signed in, so it should offer me the best deals for me being with them for over 25 years without calling them.

So the only option is to call them and get the hard sell including trying to give me mobile phones, broadband etc.

I am now leaning towards leaving Sky for good. Its clear they simply want to get rid of Sky Q accounts altogether. I'm just not ready for Sky Glass etc.

As usual a rubbish service from Sky for very long term customers.

Re: Not a human being ANYWHERE

GD1 — Mon, 17 Nov 2025 09:24:44 GMT

@152bobby Have you looked on the Sky Help pages, in particular this link? Upgrade, downgrade or change your Sky products | Sky Help | Sky.com | Sky Help | Sky.com

Re: Not a human being ANYWHERE

152bobby — Mon, 17 Nov 2025 10:00:33 GMT

Yes, I have looked at those and anywhere else I can find.

Nothing that I have found let's me do anything (except possibly switch to Sky Glass). I'm guessing it's because I am out of contract !!

You'd be thinking they would be chomping at the bit to get me to sign up, but they just don't care. And that was confirmed the last time I spoke to them on the phone and all I was offered was the same prices and deals that a brand new customer would get. So my 25+ years means squat.

Thanks for your reply.

Re: Not a human being ANYWHERE

Daniel0210 — Mon, 17 Nov 2025 10:31:14 GMT

@152bobby

I can't see why a call to sort this is a problem. The best deals are normally obtained by calling anyway.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Not a human being ANYWHERE

GD1 — Mon, 17 Nov 2025 10:33:36 GMT

@152bobby Sky are under no obligation to offer you similar deals to what you had previously, if they've already offered a new customer deal and you didn't take them up on the offer its unlikely they will offer it again.

If you're expecting deals way lower than a customer new deal that isn't going to happen and is highly unrealistic. I feel you've missd out on the best deal now.

Re: Not a human being ANYWHERE

flakes — Tue, 09 Jun 2026 16:46:18 GMT

I'm a bit late to this, but I'm currently looking for the online chat or even an email because I'm deaf. The only option being to call them is a bit ridiculous.

Re: Not a human being ANYWHERE

daveNOS — Tue, 09 Jun 2026 17:14:47 GMT

@flakes wrote:
I'm a bit late to this, but I'm currently looking for the online chat or even an email because I'm deaf. The only option being to call them is a bit ridiculous.

@flakes You may want to register with the accessibility team, they have more ways to contact them when there are difficulties using the phone https://www.sky.com/help/accessibility-information/accessibility-information-and-registration/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

Re: Not a human being ANYWHERE

nigea99 — Tue, 09 Jun 2026 17:24:01 GMT

@flakes wrote:

I'm a bit late to this, but I'm currently looking for the online chat or even an email because I'm deaf. The only option being to call them is a bit ridiculous.

hi @flakes

I believe these are a couple of methods for contacting Sky that do not require you to call :

Sky Assistant is now available at the top of sky.com/help (or as a chat bubble bottom right if used before) for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

If the virtual assistant cannot help you may be able to ask to transfer to an agent

Social Media You can also get in touch via the messaging services on: Facebook or Instagram, (links at the bottom of the forum page).

As you mention you are deaf please see this page for registering with the accessibility team:

https://www.sky.com/help/accessibility-information

(as mentioned by @daveNOS )

Re: Not a human being ANYWHERE

flakes — Tue, 09 Jun 2026 17:51:49 GMT

Thank you so much! This is so helpful

Re: Not a human being ANYWHERE

flakes — Tue, 09 Jun 2026 17:52:23 GMT

This is really helpful thank you! 🙂