topic Re: Engineer Appointment in Sky Q

Engineer Appointment

MMOH — Sun, 16 Nov 2025 14:43:02 GMT

Time slot for engineer is 8-5 but I put a note in descriptor explaining I'm home at 1:30 from work. Will they heed that or is there a possibility I'll miss them?

Re: Engineer Appointment

Daniel0210 — Sun, 16 Nov 2025 15:09:38 GMT

@MMOH
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

You can't guarantee the time frame you've specifically requested I'm afraid.

Re: Engineer Appointment

MMOH — Sun, 16 Nov 2025 15:30:53 GMT

I'm aware it's customer chat - I was inquiring in the hopes that some customer may have had previous experience with specifying availability within the allocated time slot.

Re: Engineer Appointment

Daniel0210 — Sun, 16 Nov 2025 15:36:33 GMT

@MMOH

I have moved your thread from the Accessibility board. What's the appointment for?

Re: Engineer Appointment

MMOH — Sun, 16 Nov 2025 15:45:12 GMT

Getting a "no satellite signal" message that doesn't seem to be responding to the usual troubleshooting attempts. This has happened before and I've been able to sort with all the usual fixes but not resolving it this time.

Re: Engineer Appointment

Daniel0210 — Sun, 16 Nov 2025 16:00:33 GMT

@MMOH

Then you must have Sky Q as Sky don't send an engineer for that issue with Sky+.

Customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when the engineer is expected to arrive.

Unfortunately some jobs take longer than expected and then impact appointments for later in the day.

Re: Engineer Appointment

MMOH — Sun, 16 Nov 2025 16:04:46 GMT

Correct, I have SkyQ which is why I booked the engineer. Yes, that's my hope - that they call over in the afternoon. I have the tracking option in sight but I'm hoping they'll see my note and not slot me in as their first or second call out of the day. This is why I posted in the chat, hoping that someone else may have had a similar situation and would be able to shed some light.

Re: Engineer Appointment

MMOH — Sun, 16 Nov 2025 16:06:20 GMT

So, when you say you've moved my comment/query, does this mean no one else will be able to read/comment on it? If so, can you move it back?

Re: Engineer Appointment

Daniel0210 — Sun, 16 Nov 2025 16:08:58 GMT

@MMOH

Your thread is fully viewable. You'd posted on the Accessibility board which is for customers with sight or hearing issues or additional needs etc.

Re: Engineer Appointment

MMOH — Sun, 16 Nov 2025 16:13:36 GMT

Ah ok. Thanks for clarifying that. No idea how I did that.

Re: Engineer Appointment

Rangers190 — Mon, 19 Jan 2026 18:44:10 GMT

I would like to make a new appointment for the engineer to install my sky box

Re: Engineer Appointment

PandJ2020 — Mon, 19 Jan 2026 18:56:31 GMT

@Rangers190 wrote:
I would like to make a new appointment for the engineer to install my sky box

You can't do that here (we're other customers). Contacting Sky will be better.