https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-not-connecting-needs-authorised/m-p/5142973#M718304 <P>Mini box is not setting up. When I access settings on main box, there is a green tick beside "watch on Sky Q mini box" there is a "reactivate" box to the side. When I click that , it asks "are you sure you want to reactivate?" When I click confirm a message appears that states "your Sky Q box needs to be authorised to use this service. please ensure it is connected to broadband so this can happen"</P><P>My Sky states the mini box is connected to broadband... help!!</P> Sun, 16 Nov 2025 14:04:07 GMT Ekko 2025-11-16T14:04:07Z https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-not-connecting-needs-authorised/m-p/5142973#M718304 <P>Mini box is not setting up. When I access settings on main box, there is a green tick beside "watch on Sky Q mini box" there is a "reactivate" box to the side. When I click that , it asks "are you sure you want to reactivate?" When I click confirm a message appears that states "your Sky Q box needs to be authorised to use this service. please ensure it is connected to broadband so this can happen"</P><P>My Sky states the mini box is connected to broadband... help!!</P> Sun, 16 Nov 2025 14:04:07 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-not-connecting-needs-authorised/m-p/5142973#M718304 Ekko 2025-11-16T14:04:07Z