topic Re: Engineer visit required in Sky Q

Engineer visit required

AtillaRahun — Sat, 15 Nov 2025 16:47:46 GMT

My Sky Q service breaks up after 30 seconds on BBC1 and BBC2. All other channelsdon't work at all and say, "No satelite signal." Your engineer was here on Thursday 13November. He seemed to have fixed it but just after he left, the problem came back. I need another engineer visit. He said that I need someone who can go into the roof void and fix a switch there.

Re: Engineer visit required

Daniel0210 — Sat, 15 Nov 2025 16:52:52 GMT

@AtillaRahun

Sky engineers do not go into roof spaces. Their Health & Safety policies forbid it.

Re: Engineer visit required

TimmyBGood — Sat, 15 Nov 2025 18:20:26 GMT

@AtillaRahun wrote:

He said that I need someone who can go into the roof void and fix a switch there.

If there's a distribution switch in the system then that's outside the remit of Sky support staff anyway: they neither install or maintain such equipment.