topic Why do I have to turn off the tv at te mains to get the q boxes in other Rooms working? in Sky Q

Why do I have to turn off the tv at te mains to get the q boxes in other Rooms working?

Motty4 — Sat, 15 Nov 2025 15:54:41 GMT

When I get up in the morning the Q boxes in other Rooms do not work. I have to switch the main Tv and main Q. Box off at the mains to reboot the whole system.. I have a disabled person in the house who relies on the tv when. They are unable to sleep often they have. To wait till I get up to reboot the. System before they can watch the TV..the tv just goes off they are watching something.

Re: Why do I have to turn off the tv at te mains to get the q boxes in other Rooms working?

oldfella — Sat, 15 Nov 2025 16:23:49 GMT

@Motty4 wrote:

When I get up in the morning the Q boxes in other Rooms do not work. I have to switch the main Tv and main Q. Box off at the mains to reboot the whole system.. I have a disabled person in the house who relies on the tv when. They are unable to sleep often they have. To wait till I get up to reboot the. System before they can watch the TV..the tv just goes off they are watching something.

Hi @Motty4

First thing to check is that the Q boxes are not in ECO standby. In this mode the Qboxes enter a deep sleep from 2:30am until 5:45am.

See the following link

https://www.sky.com/help/articles/using-the-standby-settings.

Al boxes need to be in the same setting. Try Active instead of ECO

Re: Why fo I have to disconnect my whole TV system to get the QBoxes to work in the morning?

63johnw — Sun, 16 Nov 2025 06:41:23 GMT

Hi @Motty4 have you check the power saving settings for the box for when in standby through the night ?

Re: Why fo I have to disconnect my whole TV system to get the QBoxes to work in the morning?

Motty4 — Sun, 16 Nov 2025 06:45:27 GMT

yes

Re: Why fo I have to disconnect my whole TV system to get the QBoxes to work in the morning?

63johnw — Sun, 16 Nov 2025 06:53:41 GMT

And what is it set to ? @Motty4

Re: Why fo I have to disconnect my whole TV system to get the QBoxes to work in the morning?

Daniel0210 — Sun, 16 Nov 2025 07:08:18 GMT

@Motty4

This link explains the Sky Q standby mode

https://www.sky.com/help/articles/using-the-standby-settings

I have moved your thread from the Mobile board as it's not a mobile issue.

Re: Why fo I have to disconnect my whole TV system to get the QBoxes to work in the morning?

Motty4 — Sun, 16 Nov 2025 10:31:39 GMT

I have a

ready done this

Re: Why fo I have to disconnect my whole TV system to get the QBoxes to work in the morning?

Daniel0210 — Sun, 16 Nov 2025 10:44:30 GMT

@Motty4

To repeat the question from @63johnw ~ what is it now set to? Did you change it before the advice was provided, or do you need to test it tomorrow morning?

Edit: no need for multiple threads on the exact same question. Your latest duplicate has been removed and todays has been moved into the thread you started yesterday.

Re: Why fo I have to disconnect my whole TV system to get the QBoxes to work in the morning?

Motty4 — Sun, 16 Nov 2025 10:40:51 GMT

I have already tried this it made no difference

Re: Why fo I have to disconnect my whole TV system to get the QBoxes to work in the morning?

Daniel0210 — Sun, 16 Nov 2025 10:45:58 GMT

@Motty4

As previously stated this needs doing on each box individually.