topic Re: Recording won’t play in Sky Q

Recording won’t play

Corin26 — Sat, 15 Nov 2025 05:16:32 GMT

It's not letting me play any of my recordings if this is not sorted today I'm going to cancel my direct debit as sky is rubbish I'm not paying for a service I can't use

Re: Recording won’t play

Daniel0210 — Sat, 15 Nov 2025 07:27:33 GMT

@Corin26

Cancelling your payment method is definitely not recommended and it will cause you additional problems. Your services will be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.

Whats happening when you try to view a recording?

Re: Recording won’t play

PandJ2020 — Sat, 15 Nov 2025 08:52:48 GMT

@Corin26 wrote:
if this is not sorted today I'm going to cancel my direct debit

You can't make that demand to other customers. As noted, cancelling your DD isn't a great way to resolve this.

Have you tried a power cycle of the box?

If the hard drive has failed then you'll need a replacement box. (Which won't be delivered today)