Missing signal

Neilcarew — Fri, 14 Nov 2025 22:17:51 GMT

No satellite signal for over 3 hours now. Weather not that bad at the moment. Anyone in the Warrington area having same issue?

Re: Missing signal

Daniel0210 — Sat, 15 Nov 2025 03:01:57 GMT

@Neilcarew
If it’s a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News).

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▪️following adverse weather wait times for an engineer will probably be significantly longer

topic Missing signal in Sky Q

Missing signal

Re: Missing signal