https://helpforum.sky.com/t5/Sky-Q/Sky-viewing-card-error/m-p/5141821#M718132 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3354574">@Hoppie1991</a>&nbsp;wrote:<BR /> <P>My sky q box is asking for the viewing card to be inserted, I've followed all steps of removing the card and turning the box of and steps to put the card back in but it's still not working&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3354574">@Hoppie1991</a>&nbsp;</P> <P>First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.<BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.<BR />Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly<BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Fri, 14 Nov 2025 18:47:47 GMT oldfella 2025-11-14T18:47:47Z https://helpforum.sky.com/t5/Sky-Q/Sky-viewing-card-error/m-p/5141747#M718129 <P>My sky q box is asking for the viewing card to be inserted, I've followed all steps of removing the card and turning the box of and steps to put the card back in but it's still not working&nbsp;</P> Fri, 14 Nov 2025 17:24:42 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-viewing-card-error/m-p/5141747#M718129 Hoppie1991 2025-11-14T17:24:42Z https://helpforum.sky.com/t5/Sky-Q/Sky-viewing-card-error/m-p/5141821#M718132 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3354574">@Hoppie1991</a>&nbsp;wrote:<BR /> <P>My sky q box is asking for the viewing card to be inserted, I've followed all steps of removing the card and turning the box of and steps to put the card back in but it's still not working&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3354574">@Hoppie1991</a>&nbsp;</P> <P>First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.<BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.<BR />Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly<BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Fri, 14 Nov 2025 18:47:47 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-viewing-card-error/m-p/5141821#M718132 oldfella 2025-11-14T18:47:47Z