Sky mini box

Roll+on+school — Thu, 13 Nov 2025 16:51:44 GMT

I have done all the resting and now i can't get my mini box to come its saying there's no viewing card in

i can't confirm to order a new mini box because it's telling me to use my old card.

Re: Sky mini box

Daniel0210 — Thu, 13 Nov 2025 17:11:08 GMT

@Roll+on+school

Mini boxes don't have viewing cards. Only the main Sky Q box needs a viewing card (and has a slot for it).

Re: Sky mini box

Roll+on+school — Thu, 13 Nov 2025 17:54:07 GMT

Thanks for that I didn't know.
I can't get it on for anything I've done everything it's told me online I've even changed batteries in the rent and still nothing happening

Re: Need to order a sky q mini box replacement

Roll+on+school — Thu, 13 Nov 2025 19:51:18 GMT

I can't get in touch with sky

Re: Need to order a sky q mini box replacement

oldfella — Fri, 14 Nov 2025 10:33:16 GMT

@Roll+on+school wrote:

I can't get in touch with sky

Hi @Roll+on+school

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
Regarding your issue.
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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