topic Re: Customer Service in Sky Q

Customer Service

Arnica — Thu, 13 Nov 2025 05:39:07 GMT

<span;>09/11/25 my sky and cue box went down,stating "no satalite signal". Contacted sky 10/11/25 to report this I was given an appointment for a engineer, 12/11/25,:8-1300hrs. On 12/11/25 I contacted sky stating no engineer as come. I was informed that the engineer was booked for the 19/11/25. I informed sky that was not the arrangement because I was going to be out of service for over 12 days, and I have no TV. Please listen to the whole of 15 calls I made to Sky yesterday 12/11/25. The amount of lies that was given to me, the fone being disconnected more than 4 times, then they put on my records fone line dropped (what over 4 times). I asked to speak to managers/back office (their to busy or at meetings, or they will tell me the same thing. After 20+yrs being with Sky I have never been treated like this. I was forced to cancel my service with Sky, as I was so frustrated with you customer service. The lies, mis-information given to me,, the lack of knowledge of your colleagues, after been passed around/spoke to 15 different people - this was shocking customer service/relation. I was not BEGGING sky, as I pay my direct debit every month. I was even told by the Retention team they could not disconnect me because I would have to pay £300+ upfront, and if I didn't pay this I could not be disconnected, and pass my call to customer service. I would like this complaint taken seriously. My feedback of Sky will not be good, after 20+ years. <span;>Hope this complaint is answered in a timely fashion. 5 working days, meanwhile will be contacting Consumer.

Bring Sky back to England

Re: Customer Service

Daniel0210 — Thu, 13 Nov 2025 05:46:27 GMT

@Arnica

That isn't the way to make a complaint. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

What you were told about early termination fess is correct, in fact the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

There are fewer Sky satellite engineers these days as quite a few were made redundant last year as Comcast move towards streaming services. This will obviously have an affect on engineer availability.

Re: Customer Service

TimmyBGood — Thu, 13 Nov 2025 07:38:57 GMT

@Arnica wrote:

Bring Sky back to England

No British company had the resources to outbid Comcast, Fox or Disney in 2018: that's the way global capitalism works.