https://helpforum.sky.com/t5/Sky-Q/Viewing-card-and-box/m-p/5139840#M717951 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4533078">@Claire351</a>&nbsp;</P> <P>This time they may suggest a box swap.&nbsp;<SPAN>If they do, remember to keep the viewing card and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.</SPAN></P> Wed, 12 Nov 2025 15:14:01 GMT Daniel0210 2025-11-12T15:14:01Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-and-box/m-p/5139782#M717947 <P>Our viewing card will not click into the box, after speaking with Sky earlier this week, they sent a replacement, but the new card will still not click into the box&nbsp;</P> Wed, 12 Nov 2025 14:13:11 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-and-box/m-p/5139782#M717947 Claire351 2025-11-12T14:13:11Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-and-box/m-p/5139799#M717948 <P>Sounds like you need to speak to Sky again?</P> Wed, 12 Nov 2025 14:31:57 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-and-box/m-p/5139799#M717948 PandJ2020 2025-11-12T14:31:57Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-and-box/m-p/5139840#M717951 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4533078">@Claire351</a>&nbsp;</P> <P>This time they may suggest a box swap.&nbsp;<SPAN>If they do, remember to keep the viewing card and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.</SPAN></P> Wed, 12 Nov 2025 15:14:01 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-and-box/m-p/5139840#M717951 Daniel0210 2025-11-12T15:14:01Z