topic Re: Damaged sky Q box in Sky Q

Damaged sky Q box

Helen-73 — Mon, 10 Nov 2025 17:05:13 GMT

My sky Q box has been damaged will i have to pay for a new one?

PandJ2020 — Mon, 10 Nov 2025 17:14:51 GMT

Depends on what you mean by 'damaged'...

Helen-73 — Mon, 10 Nov 2025 17:15:09 GMT

Thank you i will ring them

Laing1 — Mon, 10 Nov 2025 17:15:11 GMT

@Helen-73 wrote:
My sky Q box has been damaged will i have to pay for a new one?

@Helen-73 depends on how its been damaged ?

I'd be very careful about saying it stopped working if its had some kind of damage done to it

TimmyBGood — Mon, 10 Nov 2025 18:26:08 GMT

The relevant sections of the Q contract are:

2. You are responsible for keeping loaned equipment in good condition and using it properly. Whilst Sky or another

company in the Sky group of companies remains the owner, you agree to:

(a) Not misuse, neglect or damage the loaned equipment;

3. You will be responsible for faults to loaned equipment caused by:

(a) Misuse or neglect of, or accidental or deliberate damage to the loaned equipment;

However, these days I suspect Sky has rather more Q hardware than Q subscribers.