topic Re: Voice guidance in Sky Q

Voice guidance

Max641 — Sun, 09 Nov 2025 12:14:49 GMT

Is anybody having an issue with voice guidance option in accessibility settings on a Sky Q box? My voice guidance stopped working on Friday. Sky tech support went through every possible fix including a factory reset but didn't solve the problem.

Re: Voice guidance

oldfella — Sun, 09 Nov 2025 12:25:48 GMT

@Max641 wrote:

Is anybody having an issue with voice guidance option in accessibility settings on a Sky Q box? My voice guidance stopped working on Friday. Sky tech support went through every possible fix including a factory reset but didn't solve the problem.

Hi @Max641

Have you checked that your Q box HDMI Audio is still set to Normal?

Found in Home - Settings - Setup - Audio visual.

Voice guidance will not work with Dolby audio settings.

Re: Voice guidance

Midsrob — Sun, 09 Nov 2025 12:49:01 GMT

Hi Max641

yes, same problem here. Stopped working on Friday too. I have done all resets and tests and it will not come back on. At least one other person has also mentioned that the same has happened , on the accessibility section of the forum.
looks to me like the problem is Sky's end.

Re: Voice guidance

Max641 — Sun, 09 Nov 2025 13:01:32 GMT

Yes, it's set to normal but still not working. Strange that tech support never suggested this as a possible solution🤔. Thanks for the advice👍

Re: Voice guidance

Gardening1234 — Mon, 10 Nov 2025 10:10:05 GMT

I've been having trouble since Friday too. Was told it's a problem with them and they are working on it.

Re: Voice guidance

Gardening1234 — Mon, 10 Nov 2025 10:13:13 GMT

It is at sky end, that's what they told me. Said they was working on it. I don't think they must be. Not good enough!

Re: Voice guidance

KevNewMedia — Mon, 10 Nov 2025 13:17:50 GMT

Hi Everyone

Thank you for coming to the Community to tell us about this problem.

We apologise for the inconvenience this may be causing and want to make you aware that our engineers continue to work on the problem with priority.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Voice guidance

KevNewMedia — Wed, 12 Nov 2025 07:21:40 GMT

Hi Everyone

Our support teams have advised that they believe this issue is resolved.

Is that the case for you?

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Voice guidance

Midsrob — Wed, 12 Nov 2025 11:30:50 GMT

Mine is now working again. Many thanks