https://helpforum.sky.com/t5/Sky-Q/Sound-comes-and-goes-randomly-when-changing-channels/m-p/5137643#M717760 <P>I moved over to a UHD package which was fine for several months, but has developed a problem.</P><P>The s<SPAN>ound comes and goes randomly when changing channels On live tv, and Netflix. The mini boxes are unaffected.&nbsp;<BR />when the sound goes after changing channels I can sometimes find a random channel that works and after flitting back and forth the original channel will work.&nbsp;<BR />&nbsp;I replaced the HDMI lead with a new up to date one, no change, then I did a reset (where the recordings are not removed) and it was fine for 3 days but it is back the original issue.&nbsp;<BR />The sound from the box goes to a modern Denon amp and a home cinema set up with a projector.&nbsp;<BR />I believe it is a faulty Sky Q box, what do you think?</SPAN></P> Mon, 10 Nov 2025 11:48:15 GMT RBail 2025-11-10T11:48:15Z https://helpforum.sky.com/t5/Sky-Q/Sound-comes-and-goes-randomly-when-changing-channels/m-p/5137643#M717760 <P>I moved over to a UHD package which was fine for several months, but has developed a problem.</P><P>The s<SPAN>ound comes and goes randomly when changing channels On live tv, and Netflix. The mini boxes are unaffected.&nbsp;<BR />when the sound goes after changing channels I can sometimes find a random channel that works and after flitting back and forth the original channel will work.&nbsp;<BR />&nbsp;I replaced the HDMI lead with a new up to date one, no change, then I did a reset (where the recordings are not removed) and it was fine for 3 days but it is back the original issue.&nbsp;<BR />The sound from the box goes to a modern Denon amp and a home cinema set up with a projector.&nbsp;<BR />I believe it is a faulty Sky Q box, what do you think?</SPAN></P> Mon, 10 Nov 2025 11:48:15 GMT https://helpforum.sky.com/t5/Sky-Q/Sound-comes-and-goes-randomly-when-changing-channels/m-p/5137643#M717760 RBail 2025-11-10T11:48:15Z