Freezing Sky Q Box requires rebooting

MrsT1980 — Mon, 10 Nov 2025 11:25:10 GMT

My sky q box keeps freezing so I have to turn it off at the mains leave it and turn back on after a minute. It's really annoying and sometimes doesn't record

Re: Freezing Sky Q Box requires rebooting

oldfella — Mon, 10 Nov 2025 11:38:23 GMT

@MrsT1980 wrote:

My sky q box keeps freezing so I have to turn it off at the mains leave it and turn back on after a minute. It's really annoying and sometimes doesn't record

Hi @MrsT1980

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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Freezing Sky Q Box requires rebooting

Re: Freezing Sky Q Box requires rebooting