topic Re: Legit number in Sky Q

Legit number

LiamAng — Mon, 10 Nov 2025 10:50:00 GMT

Good morning,

I put an online order last night for a new sky remote. I had an email from yourselves saying it went through.

This morning, I have had a text to say that you could not process my request and to call a number which I have and spoke to someone. I am just wondering if it was a legit number.

This is the text I got:

Hi its Sky. We have received your request for a replacement Sky Q remote. Unfortunately we have not been able to process your request. If you still require a replacement [removed]. Thanks Sky.

Any help would be greatful.

Thanks,

Moderator Actions: Removed phone number

Re: Legit number

PandJ2020 — Sun, 09 Nov 2025 09:24:27 GMT

@LiamAng wrote:
I had an email from yourselves

Not us - this is customer-led help forum.

However, I believe the number is genuine but I would always get an 'official' number from Sky's website using the help option to navigate until you get a 'Need more help?' and can expand for a number.

Re: Legit number

oldfella — Sun, 09 Nov 2025 09:58:33 GMT

Hi @LiamAng

As noted by @PandJ2020

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.

Regarding your issue

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple or Android device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?