topic Re: Movies buffering. in Sky Q

Movies buffering.

Stu315 — Sat, 08 Nov 2025 19:02:38 GMT

I left Sk6 because of movies constantly buffering. When I came back I opted for 500 mbps download speed so I should not encounter the same problem. However for the past couple of weeks I have not been able to watch a movie without it buffering sometimes for a good few minutes. Sick of it. Router looks fine, I always suspected I had issues with the Sky Q top box as I always needed ethernet cable to connect it after it reset.

Re: Movies buffering.

xenon81 — Sat, 08 Nov 2025 20:12:49 GMT

Is this on apps like Netflix/Disney+ etc? The Sky Cinema channels are delievered over satellite, and On Demand movies from Sky are downloaded rather than streamed so don't buffer.

Re: Movies buffering.

Stu315 — Sat, 08 Nov 2025 22:46:05 GMT

Yeh, we have realised this. It is Disney+ that seems to be buffering a lot. We have been trying a few sky movies tonight with no apparent issue, it only happened on Disney. The router is testing good with 503 download speeds so I thought this would allow better streaming.

Re: Movies buffering.

lettice — Sun, 09 Nov 2025 07:46:04 GMT

If you have not tried already.

Resatart you main Sky Q boxes:

Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
Plug in and switch your Sky Q box back on at the mains.
Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Refresh your apps:

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
The refresh can take 24 hours to complete.

Also, try a restart of your broadband router.

Re: Movies buffering.

Stu315 — Sun, 09 Nov 2025 17:27:08 GMT

Cheers Lettice.

I have followed your guidance and will now give Disney+ another go. Thanks buddy.

Re: Movies buffering.

Ash145 — Tue, 21 Apr 2026 20:07:38 GMT

On satellite movie channels and slightly affecting sky sports

Re: Movies buffering.

Ash145 — Tue, 21 Apr 2026 20:07:59 GMT

Just sky movies

Re: Movies buffering.

Chodley — Wed, 22 Apr 2026 05:12:08 GMT

If this is happening on satellite channels and not streaming services, it's a totally different problem. Probably a dish alignment issue.