topic Re: New packaging required in Sky Q

New packaging required

OJ1978 — Fri, 07 Nov 2025 12:39:25 GMT

Hi,

I have tried to call about this several times, but have been on hold too long to get the message through.

I have also followed the link as suggested for labels, but it does not work.

The packaging was delivered and left outside my house in the rain & was destroyed.

I have returned the router and mini box, but I need another label and packaging for the main Sky Q Box.

Please forward & acknowledge this email.

(See your communication to me a the end of this message)

Kind regards,
Owen

Re: New packaging required

Daniel0210 — Fri, 07 Nov 2025 13:00:28 GMT

@OJ1978

You aren't emailing Sky here. In fact you aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

If the link doesn't work after clearing your cache etc you'll need to persevere on the phone.

Re: New packaging required

OJ1978 — Tue, 11 Nov 2025 05:51:39 GMT

Thanks Daniel.

It's crazy in this day and age that you just have to wait on hold!!
Appreciate you taking the time to answer me.