topic Re: Sky Q Internet Disconnect in Sky Q

Sky Q Internet Disconnect

Greaveshipowa — Thu, 06 Nov 2025 18:59:18 GMT

Anybody else still suffering this inconvenience. One discussion suggested it's the box. Will sky send out a new box, as my Internet is not the problem !

Re: Sky Q Internet Disconnect

oldfella — Thu, 06 Nov 2025 19:11:42 GMT

@Greaveshipowa wrote:

Anybody else still suffering this inconvenience. One discussion suggested it's the box. Will sky send out a new box, as my Internet is not the problem !

Hi @Greaveshipowa

Do You have the new Sky Max (white) fibre router?

Re: Sky Q Internet Disconnect

Greaveshipowa — Thu, 06 Nov 2025 19:16:07 GMT

No, I'm on Virgin Broadband . 1gb

Re: Sky Q Internet Disconnect

oldfella — Thu, 06 Nov 2025 19:18:17 GMT

@Greaveshipowa wrote:

No, I'm on Virgin Broadband . 1gb

Hi @Greaveshipowa

First reset your broadband router.
Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky Q Internet Disconnect

Greaveshipowa — Thu, 06 Nov 2025 19:25:09 GMT

Hi Old fella, I am connected to the sky Q box using ethernet ! I'll try your suggestion to see if it holds. Thanks

Re: Sky Q Internet Disconnect

Greaveshipowa — Thu, 06 Nov 2025 19:26:07 GMT

Shall I switch of the 5ghz on the Q box !

Re: Sky Q Internet Disconnect

oldfella — Thu, 06 Nov 2025 19:28:50 GMT

@Greaveshipowa wrote:

Hi Old fella, I am connected to the sky Q box using ethernet ! I'll try your suggestion to see if it holds. Thanks

You cannot beat an Ethernet connection @Greaveshipowa

If you have no mini boxes on WiFi, when the main Q box is connected by Ethernet you can turn off its WiFi to make the Ethernet connection more stable