cooky

cooky13 — Thu, 06 Nov 2025 13:37:06 GMT

wifi not connect to sky-q after getting fibre fitted today

Re: cooky

oldfella — Thu, 06 Nov 2025 15:44:00 GMT

@cooky13 wrote:

wifi not connect to sky-q after getting fibre fitted today

With the new Sky Max (white) router you need to connect your Q box by using SSID and password (not WPS).

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.

Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.

If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Any minis on WiFi need togonnect by WPS to the main Q box and not to the router.

topic cooky in Sky Q

cooky

Re: cooky