Remote not working

Re12 — Wed, 05 Nov 2025 17:47:35 GMT

Sky q remote not working

Re: Remote not working

JimM1 — Wed, 05 Nov 2025 18:17:51 GMT

Try Amazon they will more than likely have your model for sale!

Re: Remote not working

Daniel0210 — Wed, 05 Nov 2025 20:43:29 GMT

@Re12

As it's not a broadband issue I'll move your post.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

topic Remote not working in Sky Q

Remote not working

Re: Remote not working

Re: Remote not working