Mini box keeps glitching

Lizzyloola — Wed, 05 Nov 2025 19:55:01 GMT

My mini box keeps glitching. It is old and I have tried all the usual reset and off/on via mini box and main box all to no avail. Think I need a new one as this glitching is so annoying but can't seem to find a number or email for Sky now! Can anyone help please?

Re: Mini box keeps glitching

oldfella — Wed, 05 Nov 2025 20:04:27 GMT

@Lizzyloola wrote:

My mini box keeps glitching. It is old and I have tried all the usual reset and off/on via mini box and main box all to no avail. Think I need a new one as this glitching is so annoying but can't seem to find a number or email for Sky now! Can anyone help please?

Hi @Lizzyloola

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

topic Mini box keeps glitching in Sky Q

Mini box keeps glitching

Re: Mini box keeps glitching