topic Re: Moving to house with dish in Sky Q

Moving to house with dish

Baz-La — Mon, 03 Nov 2025 08:43:12 GMT

Hi all (first time poster) I used to have Sky TV& broadband in my old house with a Sky Q box. 7 months ago I moved into rented accommodation and the landlord would not allow a dish so I contacted sky and got a puck. I am moving again this week and the new house has an existing dish - so I would like to get a new Sky Q box as I miss the facilities it offered. I have completed the "move home" section in the My Sky app but it didn't seem to allow me to request a Sky Q box anywhere. How do I go about achieving this? Many thanks

Re: Moving to house with dish

Quoman7 — Mon, 03 Nov 2025 08:55:58 GMT

@Baz-La wrote:
Hi all (first time poster) I used to have Sky TV& broadband in my old house with a Sky Q box. 7 months ago I moved into rented accommodation and the landlord would not allow a dish so I contacted sky and got a puck. I am moving again this week and the new house has an existing dish - so I would like to get a new Sky Q box as I miss the facilities it offered. I have completed the "move home" section in the My Sky app but it didn't seem to allow me to request a Sky Q box anywhere. How do I go about achieving this? Many thanks

Hi @Baz-La You will need to call SKY and talk to an advisor about any changes to your SKY subscription.

Re: Moving to house with dish

TimmyBGood — Mon, 03 Nov 2025 21:45:19 GMT

@Baz-La wrote:
I have completed the "move home" section in the My Sky app but it didn't seem to allow me to request a Sky Q box anywhere.

No, because a change in subscription platform is an entirely separate process to a Home Move, and within a minimum contract term Sky isn't obliged to permit it.

As @Quoman7 indicates, you'll need to call Sky to negotiate, and face the possibility of an increased monthly cost because Q is no longer the flagship product which Sky wants to promote.