topic Re: U App on Sky Q Jumping to Different Episode after Ads in Sky Q

U App on Sky Q Jumping to Different Episode after Ads

pacuk1962 — Sun, 14 Sep 2025 08:00:47 GMT

I am watching Brokenwood on Sky Q U app. It goes to ads part way through episode and then when it goes back to the series after ads it goes to another episode. I then go back to the episode I was on and it plays for about a minute or so, then goes into ads again, which it seems to jump part way through one ad and jumps to another. If I am lucky it starts back at the episode I was in or it jumps to next episode.

I have unplugged power to Sky Q and and left it a minute. It has made no difference.

I have fibre to the property and have speeds of 900mb plus and my Sky Q is wired by ethenet cable. There is no issues with my speed or my connection, and I am not doing anything else with my network.

Re: U App on Sky Q Jumping to Different Episode after Ads

stereohaven — Sun, 14 Sep 2025 08:16:50 GMT

@pacuk1962

That is annoying.

While I can help flag this to Sky, you are (I think), the first person to report this.

I would recommend telling UKTV directly that you are having issues on Sky Q, as the app has only recently been added, it is most likely a bug that they need to squish.

Re: U App on Sky Q Jumping to Different Episode after Ads

pacuk1962 — Sun, 14 Sep 2025 08:31:19 GMT

I have just done that. I did a Google search and it came up I should power of SkyQ and reboot it which I did. I couldn't find anybody else with issue either.

Re: U App on Sky Q Jumping to Different Episode after Ads

stereohaven — Sun, 14 Sep 2025 08:34:15 GMT

@pacuk1962 wrote:
I have just done that. I did a Google search and it came up I should power of SkyQ and reboot it which I did. I couldn't find anybody else with issue either.

Let us know if you get a response.

As you have worked out, the only tools really available with an app issue on Q are:

Power cycle
App refresh
Report to Sky/app provider

Re: U App on Sky Q Jumping to Different Episode after Ads

pacuk1962 — Mon, 15 Sep 2025 05:20:30 GMT

I remember I had a similar issue with ITVX doing strange things too back in June. I gave up with that one and just used the apps on my TV which worked fine compared to apps on my SkyQ box.

Here is my email to ITVX

On Fri, Jun 20, 2025 at 3:54 PM <xxxxxx> wrote:
Name: xxxxxx
Contact Email: xxxxxx Account Type: ITVX (free) Comment: When I watch a show, if I take a break when I go back later it shows from the bar I am part way through. When I tell it to resume quite often it goes back to adverts and starts the episode back at the beginning. It doesn't seem to do this all the time, and I am not sure if it depends how long I have been watching something else. Sky say it isn't their issue but an issue with ITVX.

I just gave up even going through everything they asked me to do and email them...so just didn't bother in the end.

Re: U App on Sky Q Jumping to Different Episode after Ads

stereohaven — Mon, 15 Sep 2025 06:05:53 GMT

@pacuk1962 wrote:
I remember I had a similar issue with ITVX doing strange things too back in June. I gave up with that one and just used the apps on my TV which worked fine compared to apps on my SkyQ box.
Here is my email to ITVX

On Fri, Jun 20, 2025 at 3:54 PM <xxxxxx> wrote:
Name: xxxxxx
Contact Email: xxxxxx Account Type: ITVX (free) Comment: When I watch a show, if I take a break when I go back later it shows from the bar I am part way through. When I tell it to resume quite often it goes back to adverts and starts the episode back at the beginning. It doesn't seem to do this all the time, and I am not sure if it depends how long I have been watching something else. Sky say it isn't their issue but an issue with ITVX.

I just gave up even going through everything they asked me to do and email them...so just didn't bother in the end.

Fair enough.

I don't know what TV package you have, I have Sky Ultimate TV and doing a voice search for "Brokenwood" returns 11 series I can watch on demand without touching the app.

Brokenwood

Re: U App on Sky Q Jumping to Different Episode after Ads

pacuk1962 — Mon, 15 Sep 2025 06:43:11 GMT

I have same package as you. I have never used voice search mind you. I just saw in the press the there was a new app on SkyQ and went to investigate. I saw Brikenwood was on there and knew I was a couple of seasons behind so decided to watch...wish I hadn't bothered with all the agro. Thankfully my Smart TV has the app and it works fine.

Re: U App on Sky Q Jumping to Different Episode after Ads

pacuk1962 — Mon, 15 Sep 2025 14:07:56 GMT

Well that was a complete and absolute waste if time contacting U TV. They issue a default email and having actually read mine in any way shape or form. This is exactly what ITVX did.

Here is the waste of time email I got back from UTV

Dear Paul,

Thanks for reaching out, and I’m sorry to hear you’re experiencing this issue.

If the adverts play but the show itself doesn’t start and the screen remains blank, here are a few steps you can try to fix it:

Restart the app or browser you’re using to watch.

Clear the app or browser cache — this can often resolve playback issues.

Try a different browser or device to see if the issue is specific to one platform.

Check for updates to the app or browser and install any available updates.

Ensure your internet connection is stable — a weak connection can sometimes interrupt playback after ads.

If the issue continues, please let us know:

What device and browser/app you’re using

Whether this happens with all shows or just specific ones

If you see any error messages

We’ll be happy to investigate further and help get things working smoothly again.

Best regards,

Emma

Re: U App on Sky Q Jumping to Different Episode after Ads

TLBTM84 — Tue, 16 Sep 2025 13:25:12 GMT

The same is happening to me. Watching on TV via SKY Q. It's very annoying for it to constantly switch/skip episodes every time the adverts start.

Re: U App on Sky Q Jumping to Different Episode after Ads

stevereader — Wed, 17 Sep 2025 21:25:44 GMT

I've just watched Boston Strangler on C4 app via Sky Q box and every time an ad break finishes the film returns to the beginning! Very annoying

Re: U App on Sky Q Jumping to Different Episode after Ads

stereohaven — Thu, 18 Sep 2025 07:24:37 GMT

I have flagged this issue with Sky, but I cannot stress enough the need to raise it with UKTV who supply the Q app, directly.

If they respond, then please take the next step and explain the issue you are experiencing, because I am not seeing any problems when using it on my box.

Re: U App on Sky Q Jumping to Different Episode after Ads

stereohaven — Thu, 18 Sep 2025 07:53:43 GMT

@stevereader wrote:
I've just watched Boston Strangler on C4 app via Sky Q box and every time an ad break finishes the film returns to the beginning! Very annoying

Different app, even if it is the same problem.

I can't test that one at all as I pay the £39.99 for premium (Channel 4+), so don't have any ads.

Re: U App on Sky Q Jumping to Different Episode after Ads

TLBTM84 — Thu, 18 Sep 2025 07:47:00 GMT

Done. Hopefully they can help.

Re: U App on Sky Q Jumping to Different Episode after Ads

KevNewMedia — Thu, 18 Sep 2025 09:41:50 GMT

@pacuk1962 wrote:

I am watching Brokenwood on Sky Q U app. It goes to ads part way through episode and then when it goes back to the series after ads it goes to another episode. I then go back to the episode I was on and it plays for about a minute or so, then goes into ads again, which it seems to jump part way through one ad and jumps to another. If I am lucky it starts back at the episode I was in or it jumps to next episode.

I have unplugged power to Sky Q and and left it a minute. It has made no difference.

I have fibre to the property and have speeds of 900mb plus and my Sky Q is wired by ethenet cable. There is no issues with my speed or my connection, and I am not doing anything else with my network.

Hi @pacuk1962 @TLBTM84 @stevereader

Thank you for making us aware of this problem, and thank you @stereohaven for the tag.

Can you confirm the following information for us, please?

The name of the show
The series
The episode
Are you able to tell us the time that you saw the issue at

Thanks very much in advance.

Re: U App on Sky Q Jumping to Different Episode after Ads

KevNewMedia — Mon, 22 Sep 2025 08:21:16 GMT

@KevNewMedia wrote:

@pacuk1962 wrote:

I am watching Brokenwood on Sky Q U app. It goes to ads part way through episode and then when it goes back to the series after ads it goes to another episode. I then go back to the episode I was on and it plays for about a minute or so, then goes into ads again, which it seems to jump part way through one ad and jumps to another. If I am lucky it starts back at the episode I was in or it jumps to next episode.

I have unplugged power to Sky Q and and left it a minute. It has made no difference.

I have fibre to the property and have speeds of 900mb plus and my Sky Q is wired by ethenet cable. There is no issues with my speed or my connection, and I am not doing anything else with my network.

Hi @pacuk1962 @TLBTM84 @stevereader

Thank you for making us aware of this problem, and thank you @stereohaven for the tag.

Can you confirm the following information for us, please?

The name of the show

The series

The episode

Are you able to tell us the time that you saw the issue at

Thanks very much in advance.

Morning @pacuk1962 @TLBTM84 @stevereader

Is this problematic for you? Can you confirm the following, please?

The name of the show
The series
The episode
Are you able to tell us the time that you saw the issue at

Re: U App on Sky Q Jumping to Different Episode after Ads

pacuk1962 — Mon, 22 Sep 2025 14:00:28 GMT

I was watching Brokenwood Mysteries Episode 1 and it kept jumping to Episode 2

I had a similar problem with ITVX

On Fri, Jun 20, 2025 at 3:54 PM wrote:

Name: xxxxxxxxx Contact Email: Account Type: ITVX (free) Comment: When I watch a show, if I take a break when I go back later it shows from the bar I am part way through. When I tell it to resume quite often it goes back to adverts and starts the episode back at the beginning. It doesn't seem to do this all the time, and I am not sure if it depends how long I have been watching something else. Sky say it isn't their issue but an issue with ITVX

These issues were on various days and using both apps on Sky. I gave up and didn't follow it up with ITVX because they started saying silly things like it was possibly my broadband speed etc. When I have 930Mbps. I also found my Samsung Smart TV had both apps and they both were perfectly on that platform.

Re: U App on Sky Q Jumping to Different Episode after Ads

Moradeib — Sun, 02 Nov 2025 19:59:02 GMT

I am having the same issue watching Pete Wicks dog series on the U app on my Sky Q box. Goes to adverts then starts the next episode, a real pain. Also did it when we were watching the Art Detective as well. So I am guessing it is an App issue or a conflict with something in the Sky Q box.

Re: U App on Sky Q Jumping to Different Episode after Ads

pacuk1962 — Sun, 02 Nov 2025 20:08:39 GMT

I never really got anywhere. They told me to do the basics like uninstall app etc, which you obviously can't do with Sky. Then they asked for more information...then went silent after I replied. Eventually replying some weeks later. I think I got from that they really don't care.

I have no issues what so ever with any of it on my Samsung Smart TV apps.

So don't hold your breath expecting either Sky or the relevant company that owns the app to actually do anything.

Re: U App on Sky Q Jumping to Different Episode after Ads

Hcc630 — Sun, 02 Nov 2025 22:48:36 GMT

Similar issue. Using the U app on Sky Q box, we get "lost" in the adverts. It will give us the red loading squircle (not a square, not a circle) and never return to the show (Masterchef Australia) or give us an advert.

It's also returned us from the adverts to the next show. We'd been watching an elimination, and with it skipping, we knew who was eliminated without seeing the end of the episode. No point going back when we already know the result.

If it does it again, I'll see if we can use the app on the TV. The apps on sky have a tendency to be glitchy. I doubt we'll be getting another sky Q box.

Re: U App on Sky Q Jumping to Different Episode after Ads

GCS84 — Tue, 04 Nov 2025 11:57:59 GMT

Exactly the same here. Watching through U app on Sky Q lands me in a random episode after ads, so it is impossible to follow anything.

Have tried all reboots/restarts/etc but to no avail. Useless.