topic Black screen in Sky Q

Black screen

Ce15 — Sat, 01 Nov 2025 18:56:30 GMT

Sky q box is showing green light, says everything is fine. All wires and connections checked but the screen is just black

Re: Black screen

PandJ2020 — Sat, 01 Nov 2025 19:13:59 GMT

Is the TV on? And selected the correct HDMI input?

Re: Black screen

oldfella — Sat, 01 Nov 2025 19:50:59 GMT

@Ce15 wrote:

Sky q box is showing green light, says everything is fine. All wires and connections checked but the screen is just black

Hi @Ce15

First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which should work for all TV’s.

Re: Black screen

Ce15 — Sat, 01 Nov 2025 19:53:28 GMT

Yes of course I had the tv on, and on the correct hdmi channel and I followed all troubleshooting options online and on the app. I fear I need an engineer but they do not work weekends

Re: Black screen

Ce15 — Sat, 01 Nov 2025 19:57:17 GMT

Yes of course I had. It was on and working today it went to standby mode due to inactivity and when I pressed it back on, the light turned green but the screen stayed black. Very odd.

Re: Black screen

PandJ2020 — Sat, 01 Nov 2025 20:02:25 GMT

Try power cycling the Sky box.