topic Re: Moving home in Sky Q

Moving home

Schilds — Sat, 01 Nov 2025 11:57:52 GMT

We're moving house in a couple of weeks but the "book your move" button doesn't work on the app. If I ring to book it what happens next. Will we be without sky at our present address for a time? As far as I'm aware, the new house doesn't have a sky dish so we will have to have one installed. Thanks.

Re: Moving home

lettice — Sat, 01 Nov 2025 12:26:28 GMT

More information here, if it helps

https://www.sky.com/help/articles/home-move

Use the 'No I still need help' button at the bottom of the article for messaging contacts and call numbers.

Re: Moving home

TimmyBGood — Sat, 01 Nov 2025 13:57:05 GMT

@Schilds wrote:

Will we be without sky at our present address for a time? As far as I'm aware, the new house doesn't have a sky dish so we will have to have one installed.

Unfortunately Q requires a satellite dish feed to receive a subscription validation signal: this is an entirely arbitrary restriction which Sky has always insisted upon.

You'll need to persevere with booking a Home Move, or choose to employ (and pay) a local independent installer to fit a dish and cable.