topic New hub in Sky Q

New hub

107351009 — Fri, 31 Oct 2025 21:00:50 GMT

I got a new hub now my skyq won't stay connected to the Internet

Re: New hub

oldfella — Fri, 31 Oct 2025 21:04:25 GMT

@107351009 wrote:
I got a new hub now my skyq won't stay connected to the Internet

Hi @107351009

Is that the new Sky Max fibre hub that you have?

Re: New hub

107351009 — Sat, 01 Nov 2025 00:08:14 GMT

Yes it is x

Re: New hub

oldfella — Sat, 01 Nov 2025 09:42:27 GMT

@107351009 wrote:

Yes it is x

Hi @107351009

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: New hub

107351009 — Sat, 01 Nov 2025 10:13:32 GMT

Thanks I will give that a try x