topic Re: Unable to activate Discovery Plus in Sky Q

Unable to activate Discovery Plus

mrsjosephs — Wed, 15 Oct 2025 08:05:48 GMT

Hi everyone

I'm trying to sign up for my included Discovery Plus subscription for the first time and cannot activate it

I've opened the app on the Sky Q box and followed the process to start my Discovery Plus subscription.

I then received an email from Sky confirming my Sky Marketplace subscription.

I then scanned the QR code on the TV, which leads to https://sky.com/discoveryplus-activate.

At this stage I'm asked to log into my Sky account on my browser (whether or not I'm already logged in on another tab).

I get as far as putting in my password and clicking 'Sign In' before I'm met with the spinning wheel of doom and eventually the connection times out.

My account on My Sky shows Discovery Plus as awaiting activation, but I can't get any further than that. I've tried several browsers on Android and PC, cleared cache and browser data all ending in the same result.

What am I doing wrong?

Thank you in advance

Re: Unable to activate Discovery Plus

MH931 — Wed, 15 Oct 2025 11:16:31 GMT

Having the same issue with mine!

Re: Unable to activate Discovery Plus

peter+t20 — Wed, 15 Oct 2025 16:56:56 GMT

same issue here also !

have tried on a laptop, using edge+chrome and tried by scanning the qr code on a samsung s25

all 3 do the same as u ie nothing

Re: Unable to activate Discovery Plus

sjchappers77 — Thu, 16 Oct 2025 07:26:09 GMT

Same problem fro me, has nayone managed to sort this?

Re: Unable to activate Discovery Plus

doylesi — Thu, 16 Oct 2025 08:20:02 GMT

Same for me, have tried three different browsers and tried to resolve with Discovery assistant but nothing works

Re: Unable to activate Discovery Plus

mrsjosephs — Thu, 16 Oct 2025 08:23:01 GMT

This morning's update, two days after signing up on the Sky Q box. I received the following text message:

"Activate discovery+ to start watching. If your subscription isn't activated, it may be cancelled. Just go to https://www.sky.com/discoveryplus-activate"

Still can't access the website and still no access to Discovery Plus. I wonder how long before they cancel my subscription?

Re: Unable to activate Discovery Plus

Becky149 — Thu, 16 Oct 2025 09:50:56 GMT

Hi, I am having the same issue here. Anyone been able to resolve it yet?

Re: Unable to activate Discovery Plus

Steuk2 — Thu, 16 Oct 2025 10:00:08 GMT

I have been having the same problem for 2 days now , received a text today asking me to activate the account but after following the text directions and link (same log in page on discovery plus as previously used) .unfortunately no nearer.

Re: Unable to activate Discovery Plus

M80 — Thu, 16 Oct 2025 11:20:17 GMT

Im having very similar problem. Finall spoke to someone but after a couple of hours going round in circles he gave up and escalated the problem to someone else. He did say there were no known issues or other people with this problem; clearly he was wrong. Hopefully it will get sorted.

Re: Unable to activate Discovery Plus

sjchappers77 — Thu, 16 Oct 2025 11:48:03 GMT

I've spoken too them too, about 30mins before this was posted and was told exactly the same thing!!

Re: Unable to activate Discovery Plus

Nimbob — Thu, 16 Oct 2025 12:39:17 GMT

Hey everyone,

I am sorry to hear about the issue you are all having with getting Discovery+ to activate.

This has been escalated to the correct teams who are currently investigating the issue. Thank you for you patience and I will update this thread when possible.

Thanks,

Re: Unable to activate Discovery Plus

Fireball+XL-5 — Thu, 16 Oct 2025 12:45:38 GMT

Can this thread be pinned to the top of a discussion group so that everyone knows where to look for ongoing updates about this matter. Although information / updates may be added to this particular thread there are numerous threads about the same problem and it will be a bit of pot luck having to find this one again to get an update if it isn't pinned.

Re: Unable to activate Discovery Plus

same — Thu, 16 Oct 2025 12:48:08 GMT

iam have the same issus been trying for 3 days and still nothing

Try to activate my discovery plus but link isn’t working

Hay2767 — Thu, 16 Oct 2025 18:39:57 GMT

I've been trying to activate my discovery plus account on my sky glass and the link or web address doesn't work and send to me to a page that says safari couldn't open the page because the server isn't responding. Has anyone else had the issue ?

I've tried going through sky go app on my phone and iPad tried through a different browser and still nothing !

Re: Try to activate my discovery plus but link isn’t working

mikealanr — Thu, 16 Oct 2025 18:50:14 GMT

Hi @Hay2767

Which link? There are two parts the first where you add the free subscription and the 2nd where you create a Discovery+ account and link it to sky.

Can you provide the URL you are having issues with?

MikeAlanR

Re: Try to activate my discovery plus but link isn’t working

Hay2767 — Thu, 16 Oct 2025 18:52:26 GMT

https://www.sky.com/discoveryplus-activate

Re: Unable to activate Discovery Plus

Sami751 — Thu, 16 Oct 2025 19:04:16 GMT

Well today I got sky stream with discovery plus and Netflix. All went well until doing discovery plus. Same issue as everyone else. Started setting it all up at 12.30 today and finished being sent from one person to another until I admitted defeat at 6.45pm as I couldnt take anymore. Being told issue was with discovery plus, rang them to hear issue was with Sky as it wasn't showing on their system so not processed, to go back to sky to be told we maybe did it wrong and to wait until tomorrow to see if it fixes itself. GIVE ME A BREAK!!! Absolutely raging now reading all these posts to find out there is a major problem with their system and we are all being sold a product they cant fully deliver and are pretending it's a one off issue with each I dividual person. Absolute disgrace!!

Re: Unable to activate Discovery Plus

same — Thu, 16 Oct 2025 19:58:34 GMT

yer i just called discovery plus aswell very helpful we tried a few thing but because it is not active on the sky side they can't do anything else so we just need sky to get this sorted asap and yet they are not holding to there word on sky is better 🤣

Re: Unable to activate Discovery Plus

peter+t20 — Thu, 16 Oct 2025 20:10:58 GMT

i did the online messenger/chat with discovery + yest and they where so helpful but as u say, they couldnt do anything there side as it wasnt activated the sky end

Re: Unable to activate Discovery Plus

Coggan88 — Thu, 16 Oct 2025 20:16:19 GMT

I am experiencing the same problem and after 2 hours speaking with discovery plus they