https://helpforum.sky.com/t5/Sky-Q/Control-won-t-work/m-p/5128427#M716763 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4520251">@Keely8</a>&nbsp;<BR />We can't send you one. You aren’t communicating with Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. <BR /><BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Thu, 30 Oct 2025 04:31:57 GMT Daniel0210 2025-10-30T04:31:57Z https://helpforum.sky.com/t5/Sky-Q/Control-won-t-work/m-p/5128383#M716760 <P>Send me a new controller please as I have had this one for years&nbsp;</P> Wed, 29 Oct 2025 22:21:54 GMT https://helpforum.sky.com/t5/Sky-Q/Control-won-t-work/m-p/5128383#M716760 Keely8 2025-10-29T22:21:54Z https://helpforum.sky.com/t5/Sky-Q/Control-won-t-work/m-p/5128427#M716763 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4520251">@Keely8</a>&nbsp;<BR />We can't send you one. You aren’t communicating with Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. <BR /><BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Thu, 30 Oct 2025 04:31:57 GMT https://helpforum.sky.com/t5/Sky-Q/Control-won-t-work/m-p/5128427#M716763 Daniel0210 2025-10-30T04:31:57Z