Overpayment

12rangers1212 — Wed, 29 Oct 2025 18:36:13 GMT

I have just added new stuff to my account but when adding new stuff to my account a asked why I was being charged £140-£150 a month for a such along time but was not receiving ant sport channels it was just a basic package I had was told by one of your employees should not have been paying as much so I am looking for a refund or my bill to be reduced to get some of my overpayment back.

Re: Overpayment

Daniel0210 — Wed, 29 Oct 2025 18:42:46 GMT

@12rangers1212

You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

@12rangers1212 wrote:
I have just added new stuff to my account but when adding new stuff to my account a asked why I was being charged £140-£150 a month for a such along time but was not receiving ant sport channels it was just a basic package I had was told by one of your employees should not have been paying as much so I am looking for a refund or my bill to be reduced to get some of my overpayment back.

It sounds like yours discounts had expired. If that's the case you won't be entitled to any refund as it's your responsibility to know when they expire and act accordingly.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

topic Re: Overpayment in Sky Q

Overpayment

Re: Overpayment