topic Re: Problem replacing Sky Q box in Sky Q

Problem replacing Sky Q box

Co1insmith — Tue, 28 Oct 2025 09:19:18 GMT

My box goes yellow overnight, and won't start. Every time I want to use it I have to turn it off and restart it, it will then work for a length of time and if in middle of a recording the screen will go blank and say there is a technical fault. So u have to restart box again. When it's locked in its standby mode it won't record anything that you have scheduled

New box was ordered last week but due to "account issues" it might be few days. What does that MEAN?. If I go to MySky it says I have an order in but if I press tracking it then says no order. Spent 30 mins phoning them today and even Sky can't track my ne box. They are suppose to ring me back tomorrow at 11 as they need 24 hours to get back into account. Let's see if that happens????

What's happening SKY you got warehousing problems

Re: Problem replacing Sky Q box

PandJ2020 — Tue, 28 Oct 2025 11:15:06 GMT

@Co1insmith wrote:
What's happening SKY you got warehousing problems

Us other customers here can't answer that... You aren't contacting Sky posting here.

Re: Problem replacing Sky Q box

Laing1 — Tue, 28 Oct 2025 16:36:07 GMT

@Co1insmith wrote:

My box goes yellow overnight, and won't start. Every time I want to use it I have to turn it off and restart it, it will then work for a length of time and if in middle of a recording the screen will go blank and say there is a technical fault. So u have to restart box again. When it's locked in its standby mode it won't record anything that you have scheduled

New box was ordered last week but due to "account issues" it might be few days. What does that MEAN?. If I go to MySky it says I have an order in but if I press tracking it then says no order. Spent 30 mins phoning them today and even Sky can't track my ne box. They are suppose to ring me back tomorrow at 11 as they need 24 hours to get back into account. Let's see if that happens????

What's happening SKY you got warehousing problems

@Co1insmith is it going yellow or red overnight ? If its red it could be the stanby settings need changing

Have a look at the link below

https://www.sky.com/help/sky-tv/sky-tv-q/using-sky-q/settings-and-preferences-q-test/standby-settings-q/articles/using-the-standby-settings

Re: Problem replacing Sky Q box

Co1insmith — Tue, 28 Oct 2025 19:27:17 GMT

Stays on orange but the only way to get it to work is turn it off and restart

Re: Problem replacing Sky Q box

Laing1 — Tue, 28 Oct 2025 19:51:14 GMT

@Co1insmith wrote:

Stays on orange but the only way to get it to work is turn it off and restart

@Co1insmith did you look at the link I posted and have tyou tried changing the standby settings to none to see if it helps