topic Re: Netflix is in spainish in Sky Q

Netflix is in spainish

HelenColv — Sun, 26 Oct 2025 14:26:51 GMT

Why is my Netflix app on Sky Q is Spanish?

how do I get it back to english

Re: Netflix is in spainish

Annie+UK — Sun, 26 Oct 2025 14:32:39 GMT

You have been hacked and only Netflix can help you, so contact them

Re: Netflix is in spainish

MarkGoldsmith — Sun, 26 Oct 2025 17:02:29 GMT

You can contact Netflix via this link: (https://help.netflix.com/en/contactus) .

Also if you have used the same combination of email address and that password on any other account i'd suggest changing that password on all other accounts where you are also using it.

Re: Netflix is in spainish

TFCH — Mon, 27 Oct 2025 12:07:42 GMT

I know your pain and found this response from another member helped me if you are using Sky Q:

Go to the Netflix app on Sky Q and on the screen
with the random profile press the following buttons
on the Sky remote
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,
Up, Up
This opened a hidden menu. I got the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab

Netflix Live chat were then able to log the hackers out of Netflix on my sky q box reset the email address associated with the Netflix account back to my own email address, and sent me links to follow to reset password and PIN numbers on the Netflix website on my mobile phone

It was very annoying when it happened but this sorted the issue for me and hope it helps you!

Re: Netflix is in spainish

TimmyBGood — Mon, 27 Oct 2025 12:58:50 GMT

@TFCH wrote:

Up, Up, Down, Down, Left, Right, Left, Right

Otherwise known as the Konami Code