topic Box not working properly in Sky Q

Box not working properly

Harry2013 — Tue, 28 Oct 2025 08:54:11 GMT

Hi, I am unable to record or download anything on my box, I cannot rewind or fast forward either. This has been for the past couple of weeks. I have tried unplugging, restarting box but this hasn't fixed the situation. Please can someone get back to me asap regarding this matter as I am paying for a service that is not working. Thank you

Re: Box not working properly

caesarome — Tue, 28 Oct 2025 09:30:09 GMT

@Harry2013

As you have posted this in the Sky Go forum for us to help you can you reply to let us know if you have a Sky+ or Sky Q post so your post can be moved to the correct forum.

Re: Box not working properly

Francisca1 — Tue, 28 Oct 2025 10:09:10 GMT

My apps like YouTube, etc are not working

Re: Box not working properly

Laing1 — Tue, 28 Oct 2025 16:30:43 GMT

@Harry2013 wrote:

Hi, I am unable to record or download anything on my box, I cannot rewind or fast forward either. This has been for the past couple of weeks. I have tried unplugging, restarting box but this hasn't fixed the situation. Please can someone get back to me asap regarding this matter as I am paying for a service that is not working. Thank you

@Harry2013 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions