topic Re: Satellite issues in Sky Q

Satellite issues

Seekadeal — Mon, 27 Oct 2025 09:16:30 GMT

Morning

I've nit been able to watch sky tv as everyone I switch my tv on it says The Channrl is currently affected by a problem with your satellite. This is happening on all the channels. If started last night and it's the same today. I've switched on and off a few times,

can anyone help.

very difficult to get hold of anyone from sky !

Re: Satellite issues

PandJ2020 — Mon, 27 Oct 2025 10:12:07 GMT

@Seekadeal wrote:
can anyone help.

Work through this: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

...but you'll likely need an engineer to check your dish.

Re: Satellite issues

Daniel0210 — Mon, 27 Oct 2025 10:14:10 GMT

@Seekadeal

As it’s a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▪️following adverse weather wait times for an engineer will probably be significantly longer