topic Re: sky q not working in Sky Q

sky q not working

moosy1 — Thu, 23 Oct 2025 15:58:30 GMT

My Sky Q main box is showing "Updating software. Step 2 of 2" please do not switch off your sky box during this and it has been showing this for over 24 hours. The Broadband connection is working, it appears to be stuck on this update, I have swiched the box off at the mains and put back again several times and it is still showing the same message. I would appreciate any assistance. with this problrm.

Re: sky q not working

MightyQuinn — Thu, 23 Oct 2025 16:09:59 GMT

Hi @moosy1 Have a look at this Article and it should lead you to replacing your box if required.

Re: sky q not working

oldfella — Thu, 23 Oct 2025 16:46:36 GMT

@moosy1 wrote:

My Sky Q main box is showing "Updating software. Step 2 of 2" please do not switch off your sky box during this and it has been showing this for over 24 hours. The Broadband connection is working, it appears to be stuck on this update, I have swiched the box off at the mains and put back again several times and it is still showing the same message. I would appreciate any assistance. with this problrm.

Hi @moosy1

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

thanks

moosy1 — Mon, 27 Oct 2025 12:48:43 GMT

thanks for replies to previous post re sky q box, which has now neen replaced