Mrs Karen V

Mummies — Wed, 22 Oct 2025 14:32:30 GMT

I don't have any signal. It's been on and off for about 3 days. I have unplugged then plugged it back in a few times.

Re: Mrs Wells

MightyQuinn — Wed, 22 Oct 2025 14:36:39 GMT

Hi @Mummies "No signal" or "No satellite signal". there is a big difference.

Re: Mrs Karen V

MightyQuinn — Wed, 22 Oct 2025 14:43:46 GMT

Hi @Mummies Is it Mrs Wells or Mrs Karen V? Having a problem with your TV signal?

Re: Mrs Karen V

Daniel0210 — Wed, 22 Oct 2025 15:20:40 GMT

@Mummies wrote:
I don't have any signal. It's been on and off for about 3 days. I have unplugged then plugged it back in a few times.

@Mummies
No signal and no satellite signal messages are different…

A ”no signal” message tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If it’s a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▪️following adverse weather wait times for an engineer will probably be significantly longer

Re: Mrs Karen V

Daniel0210 — Wed, 22 Oct 2025 15:23:58 GMT

@Mummies

To prevent more duplication of replies your other thread has been removed (and its reply moved to this one).

topic Re: Mrs Wells in Sky Q

Mrs Karen V

Re: Mrs Wells

Re: Mrs Karen V

Re: Mrs Karen V

Re: Mrs Karen V