topic Re: SKY Q INTERMITTENT ISSUES in Sky Q

SKY Q INTERMITTENT ISSUES

Hammerette08 — Mon, 20 Oct 2025 12:17:17 GMT

My telly keeps flickering/ turning to black screen/ coming up with messages of either "No Signal or Mode not supported. Seems to be getting progressively worse. What component is likely to be the problem? Could it be connection to the dish and if so do we need to call a Sky engineer?

Re: SKY Q INTERMITTENT ISSUES

PandJ2020 — Mon, 20 Oct 2025 12:22:56 GMT

Check the HDMI lead first.

If it was a dish problem you'd get a different message. (No satellite signal)

Re: SKY Q INTERMITTENT ISSUES

oldfella — Mon, 20 Oct 2025 12:24:36 GMT

@Hammerette08 wrote:
My telly keeps flickering/ turning to black screen/ coming up with messages of either "No Signal or Mode not supported. Seems to be getting progressively worse. What component is likely to be the problem? Could it be connection to the dish and if so do we need to call a Sky engineer?

Hi @Hammerette08

First thing to try is a differential HDMI lead between Q box and Television.

Failing this try a Reset Settings in the main Q box hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: SKY Q INTERMITTENT ISSUES

lettice — Mon, 20 Oct 2025 12:27:09 GMT

No signal as a message is related to your Sky Q box connection to your TV

If it's a ' no satellite signal' message that relates to your Sky Q box not connecting correctly to your dish.

Go through this link, to see if it helps:

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q-no-signal-no-output-message