topic Re: Unable to Download "Standard Definition" programme in Sky Q

Unable to Download "Standard Definition" programme

TKMAX999 — Sat, 08 Jul 2023 18:13:52 GMT

Trying to download Series 11 of Blue Bloods from Sky Witness. We have don't have an HD subscription. What we always do is to go into the "All Formats" area and select the "Standard Defintion" option to download. To date this has worked for every programme we have downloaded. The "Standard Defintion" option is there as usual and we have selected it.

But this time it hasn't worked. I keep being told to "Press the red button to upgrade." Is anyone else having this issue or perhaps know how to solve it?

Re: Unable to Download "Standard Definition" programme

nigea99 — Sat, 08 Jul 2023 18:16:28 GMT

hi @TKMAX999

If you haven't already done so can I suggest you try changing the default download preference to SD in

Main Menu -> Settings -> Setup -> Preferences

Re: Unable to Download "Standard Definition" programme

TKMAX999 — Sat, 08 Jul 2023 20:58:34 GMT

Tried this and it worked like a charm.

Thank you very much for you help.

Re: Unable to Download "Standard Definition" programme

scott1110 — Sun, 28 Jul 2024 08:02:37 GMT

Hi, Thank you. Changing the default setting to SD looks to have solved the issue🤓👍!

Re: Unable to Download "Standard Definition" programme

Unicornflower — Fri, 23 Aug 2024 12:53:13 GMT

Exactly what I was looking for and it's worked thank you!! Side note: incredibly sneaky of Sky to automatically sign post you to spend more money and upgrade when it's just a settings change that needs to be done!! Wonder if this would be deemed appropriate by Ofcom 🤔

Re: Unable to Download "Standard Definition" programme

Daniel0210 — Fri, 23 Aug 2024 13:02:11 GMT

@Unicornflower

Nothing sneaky and sometimes Sky will need to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Unable to Download "Standard Definition" programme

Unicornflower — Fri, 23 Aug 2024 13:03:10 GMT

Thats useful to know!! Thanks for sharing link which explains. Shame its not that clear when using the system and the call to action is to actually make a purchase!

Re: Unable to Download "Standard Definition" programme

AJ1956 — Wed, 09 Oct 2024 12:40:32 GMT

So grateful- Works well, thanks!

Re: Unable to Download "Standard Definition" programme

Shirleyblue — Mon, 20 Oct 2025 08:25:12 GMT

Thanks. Trying to download criminal intent same way by choosing sd format. Didn't work. But went into settings as you suggested. Brilliant. Thank you.