topic Re: Problems with my internet connection in Sky Q

Problems with my internet connection

Mousetrap24 — Fri, 17 Oct 2025 16:40:28 GMT

We recently upgraded my router to the sky max and since doing this the internet is worse! I constantly have to reconnect my tv to the internet and it's doesn't always work. May need another plug in booster???

Re: Problems with my internet connection

oldfella — Fri, 17 Oct 2025 17:20:27 GMT

@Mousetrap24 wrote:

We recently upgraded my router to the sky max and since doing this the internet is worse! I constantly have to reconnect my tv to the internet and it's doesn't always work. May need another plug in booster???

Hi @Mousetrap24

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Problems with my internet connection

Mousetrap24 — Fri, 17 Oct 2025 17:45:42 GMT

Hi there

As you suggested above, i did all that you said and its not made any difference, infact i dont even get the internet coverage upstairs now. Actually i am thinking now, i should never got sky max

How do i arrange for a engineer to look at this for me or do i just send it back to you???

Re: Problems with my internet connection

Laing1 — Fri, 17 Oct 2025 19:05:21 GMT

@Mousetrap24 wrote:

Hi there

As you suggested above, i did all that you said and its not made any difference, infact i dont even get the internet coverage upstairs now. Actually i am thinking now, i should never got sky max

How do i arrange for a engineer to look at this for me or do i just send it back to you???

@Mousetrap24 AIn case you are unaware you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other so you are talking to other customers