topic Re: Awaiting engineer visit in Sky Q

Awaiting engineer visit

Helen26091 — Mon, 06 Jan 2025 15:43:36 GMT

Hi I have received confirmation for SKY that an engineer will call today between 12 - 5pm

however I still haven't heard anything and I'm waiting in all day

any update please

Re: Awaiting engineer visit

Daniel0210 — Mon, 06 Jan 2025 15:46:35 GMT

@Helen26091
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers. We obviously can't give an eta. It would depend on previous jobs during the day.

Re: Awaiting engineer visit

name+on++the+box — Fri, 17 Oct 2025 14:44:04 GMT

I am awaiting a call from you regarding an appointment.

Re: Awaiting engineer visit

name+on++the+box — Fri, 17 Oct 2025 14:45:23 GMT

Still waiting!

Re: Awaiting engineer visit

BenJoBanjo — Fri, 17 Oct 2025 14:45:45 GMT

@name+on++the+box wrote:
I am awaiting a call from you regarding an appointment.

We are not Sky. We are fellow customers on this forum. You will need to call Sky yourself if they don't call you.

Re: Awaiting engineer visit

Daniel0210 — Fri, 17 Oct 2025 14:49:24 GMT

@name+on++the+box

As the posts back in January indicate, you aren’t speaking to Sky Customer Services by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Since then a new process has started…

Customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when the engineer is expected to arrive.

Unfortunately some jobs take longer than expected and then impact appointments for later in the day.