topic Remote not working in Sky Q

Remote not working

Smash — Fri, 17 Oct 2025 12:30:05 GMT

My sky Q remote stopped working, I have now twice called the number I have been given and twice when the ai assistant booked me a new remote to come I have received a text half an hour later that they have been unable to process my request for a replacement remote. They then give me the number again that I called to get the replacement remote in the first place.

can anyone give me a number so I can get in touch with a human to find out what the issue is? Every time I call the ai assistant it ends the same way with me not getting a replacement remote and I want to know the reason why.

Re: Remote not working

Daniel0210 — Fri, 17 Oct 2025 14:23:23 GMT

@Smash
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

Re: Remote not working

oldfella — Fri, 17 Oct 2025 14:24:18 GMT

@Smash wrote:

My sky Q remote stopped working, I have now twice called the number I have been given and twice when the ai assistant booked me a new remote to come I have received a text half an hour later that they have been unable to process my request for a replacement remote. They then give me the number again that I called to get the replacement remote in the first place.

can anyone give me a number so I can get in touch with a human to find out what the issue is? Every time I call the ai assistant it ends the same way with me not getting a replacement remote and I want to know the reason why.

Hi @Smash

With the Q box on with green led try completly resetting the Bluetooth remote you have.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home