topic Re: Sky Q not working since March in Sky Q

Sky Q not working since March

Big_Rob — Thu, 16 Oct 2025 21:46:04 GMT

Totally had enough. After 26 years I am

leaving, as Sky Q will not work with the latest EE routers. Apparently a know fault. I have had 4 new boxes, 4 engineer visits, over 20 hours on the phone and it still doesn't work.

The last engineer told me this is a common fault!!

Sky upgrade system will not accept my order as my account has a fault on it! The fault has not stoped the payments system taking over £700

innmonthly subscriptions between March and October.

The offer of compensation is £93 from Sky, although I have paid over £700

for something that doesn't work!!

#Anna Cook Director Customer Services Sky, board member at the Institute of Customer Services take note that this isn't good enough!!

maybe take some personal interest and give me a call. I will tell you how poor things really are!

Re: Sky Q not working since March

Daniel0210 — Fri, 17 Oct 2025 14:14:06 GMT

@Big_Rob
l’m afraid you aren’t speaking to Sky Customer Services by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

No one will / can phone you. Your Community tag name isn't linked to any Sky accounts you have so no one knows who you are anyway.

Re: Sky Q not working since March

Laing1 — Fri, 17 Oct 2025 16:05:35 GMT

@Big_Rob wrote:

Totally had enough. After 26 years I am

leaving, as Sky Q will not work with the latest EE routers. Apparently a know fault. I have had 4 new boxes, 4 engineer visits, over 20 hours on the phone and it still doesn't work.

The last engineer told me this is a common fault!!

Sky upgrade system will not accept my order as my account has a fault on it! The fault has not stoped the payments system taking over £700

innmonthly subscriptions between March and October.

The offer of compensation is £93 from Sky, although I have paid over £700

for something that doesn't work!!

#Anna Cook Director Customer Services Sky, board member at the Institute of Customer Services take note that this isn't good enough!!

maybe take some personal interest and give me a call. I will tell you how poor things really are!

@Big_Rob what problem are you having as there was a problem with some EE routers where trying to connect by ethernet was causing disconnection it seem the EE router was the problem in cases like these