Cannot download. Qbox

Saran1 — Wed, 15 Oct 2025 20:09:27 GMT

After renewing contract cannot download and watch recorded ptrogrammes

message appears upgrade your package

Re: Cannot download. Qbox

oldfella — Wed, 15 Oct 2025 20:13:05 GMT

@Saran1 wrote:

After renewing contract cannot download and watch recorded ptrogrammes

message appears upgrade your package

Hi @Saran1

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Cannot download. Qbox

Laing1 — Wed, 15 Oct 2025 20:15:46 GMT

@Saran1 wrote:

After renewing contract cannot download and watch recorded ptrogrammes

message appears upgrade your package

@Saran1 did you make any changes to your contract ? ie remove anything

topic Re: Cannot download. Qbox in Sky Q

Cannot download. Qbox

Re: Cannot download. Qbox

Re: Cannot download. Qbox