https://helpforum.sky.com/t5/Sky-Q/Black-screen/m-p/5116326#M715623 <P>Tv screen frequently goes black, message appears, HDMI 1080HD, picture and sound&nbsp; come back on, then same happens</P> Wed, 15 Oct 2025 13:03:58 GMT Gerry57 2025-10-15T13:03:58Z https://helpforum.sky.com/t5/Sky-Q/Black-screen/m-p/5116326#M715623 <P>Tv screen frequently goes black, message appears, HDMI 1080HD, picture and sound&nbsp; come back on, then same happens</P> Wed, 15 Oct 2025 13:03:58 GMT https://helpforum.sky.com/t5/Sky-Q/Black-screen/m-p/5116326#M715623 Gerry57 2025-10-15T13:03:58Z https://helpforum.sky.com/t5/Sky-Q/Black-screen/m-p/5116964#M715675 <P>It sounds like a HDMI handshake issue (The TV and Sky box are losing connection every so often so have to re establish a link - think of like your mobile /tablet having to reconnect to wifi)</P><P>&nbsp;</P><P>First just try removing and reinserting the HDMI - &nbsp;quick but surprisingly effective.</P><P>Second try turning off the Sky box at the mains, wait a minute and turn it back on and let it reboot. (There's a reason why "have you tried turning it on and off" is an IT staple!)</P><P>Next try a different input on your TV. (If that works the TV probably has a fault sadly)</P><P>The next step would be to get a different HDMI cable.</P><P>&nbsp;</P><P>If none of the above works that would point to a fault with the Sky box and a call to them&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 16 Oct 2025 09:38:59 GMT https://helpforum.sky.com/t5/Sky-Q/Black-screen/m-p/5116964#M715675 hrai 2025-10-16T09:38:59Z