topic Re: Complaints process in Sky Q

Complaints process

Stephen512 — Tue, 14 Oct 2025 17:53:56 GMT

Hi , can you explain how your complaints process works , I've just been on the phone for 90 minutes with no resolution , access to a manager was denied !

Re: Complaints process

TimmyBGood — Tue, 14 Oct 2025 17:59:37 GMT

@Stephen512

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: Complaints process

Daniel0210 — Tue, 14 Oct 2025 18:00:32 GMT

@Stephen512

I believe the managers are there to supervise and support the agents and aren't necessarily public facing.

Re: Complaints process

MightyQuinn — Tue, 14 Oct 2025 18:54:29 GMT

@Stephen512 wrote:
can you explain how your complaints process works

Hi @Stephen512 It is just other customers here. Please see Welcome below for information about this community forum.